Tata Consultancy Services (TCS) uses the Global Network Delivery Model (GNDM). This model is designed to offer seamless and integrated services to clients around the globe, leveraging TCS’s global network of delivery centers. GNDM is characterized by a few key elements:
- Geographic Distribution: Services and project resources are distributed across various geographic locations to provide 24×7 service capabilities and reduce risks related to disruption in any single location.
- Standardized Processes: TCS employs standardized processes and practices across all its global centers to ensure consistency, reliability, and quality in service delivery.
- Flexibility and Scalability: The model allows for flexibility in scaling resources up or down based on project needs and client requirements.
- Cost Efficiency: By utilizing centers in various locations, TCS can offer cost-effective solutions by balancing high-cost and low-cost resource utilization.
- Risk Mitigation: The diversification of resources and infrastructure minimizes risks associated with political, economic, and natural events in any one region.
The Global Network Delivery Model helps TCS to cater to a wide range of industries with tailored solutions, ensuring delivery is efficient, reliable, and aligned with client goals.