Understanding Pump Failure on an Intoxalock Device
When it comes to alcohol monitoring devices like Intoxalock, a “pump failure” message can be concerning for users. Here’s what it means and the steps you can take.
What is an Intoxalock Device?
An Intoxalock is a type of ignition interlock device (IID) used to measure the blood alcohol content (BAC) of a driver. It is commonly mandated for individuals with certain DUI convictions to ensure they do not operate a vehicle while impaired.
Meaning of Pump Failure
A “pump failure” indication on your Intoxalock typically points to an issue with the device’s air sampling pump. This pump is responsible for drawing in a breath sample to determine the user’s BAC. When it malfunctions, the device cannot accurately assess whether the user is safe to drive.
Possible Causes of Pump Failure
- Device Malfunction: Internal issues could be preventing the pump from operating correctly.
- Blocked Air Pathway: Obstructions in the air pathway can hinder the pump’s function, leading to errors.
- Battery Issues: Low power supply or battery failure can also be a factor.
- Calibration Issues: If the device has not been calibrated properly, it may trigger a pump failure warning.
What to Do If You Encounter a Pump Failure Message
- Stay Calm: While it can be alarming, remember that these devices are designed to help maintain safety.
- Reboot the Device: Try turning the device off and then back on. This simple reset can sometimes resolve minor issues.
- Check for Blockages: Ensure that there’s nothing obstructing the mouthpiece or air inlet.
- Contact Customer Support: If the error persists, reach out to Intoxalock’s customer support for assistance. They can provide troubleshooting steps or instruct you to visit a service center.
- Scheduled Calibration and Maintenance: Regular maintenance checks can help prevent issues like pump failure. Ensure to follow your state’s requirements for calibration and servicing.
Conclusion
Understanding what “pump failure” means on your Intoxalock device is crucial for maintaining compliance and ensuring your device works correctly. If you encounter this message, following the appropriate steps can help you address the situation effectively. Always refer to your user manual or consult with customer support when in doubt.