Top 8 fixes for OneDrive sync issues on Mac

Top 8 fixes for OneDrive sync issues on Mac

Microsoft OneDrive is one of the best cloud storage solutions for everyone. It’s available on all platforms, costs less than the competition, and gets the job done. Besides the OneDrive mobile apps, Microsoft also offers its desktop version to sync files and documents across all platforms. However, the overall experience is not as smooth as you would like. Sometimes you may experience sync issues on the Mac.

Troubleshoot onedrive sync issues

You must have noticed that OneDrive on Windows is an integrated solution. However, the situation is completely different on the Mac platform. There are many factors that must be taken into account for a successful integration.

If you’re having trouble syncing with OneDrive on Mac, read on to resolve the issue.

1. Make sure OneDrive is working

When you set up OneDrive for the first time, the service continues to run in the background to sync the latest files and pictures. You can see the application running in the Mac menu bar.

Due to aggressive RAM management or accidentally, you might have killed the app in the background. Here’s how you can confirm the problem.

Step 1: Use Command + Space and open Spotlight search.

2nd step: Type Activity Monitor and open the app.

Step 3: Select the CPU tab and find OneDrive in the process column.

Activity monitor

Activity monitor

Step 4: If OneDrive isn’t running, make sure to start it.

2. Check your internet connection

While OneDrive still lets you use the sync folder when your internet is turned off, the service won’t sync until you’re back online. You can fix this problem by turning on your Wi-Fi and making sure it’s connected to the correct router.

The best way to check if your internet is working is to open a web browser and start using it. If you don’t have a connection, you will receive an alert rather than the web page you had opened. In this case, try restarting your router or contacting your service provider.

3. Restart OneDrive

Sometimes a simple service reset can fix critical sync issues for you. Follow the steps below to restart OneDrive.

Step 1: Look for OneDrive in the menu bar.

2nd step: Search for Help and Settings and exit the service.

Exit onedrive

Exit onedrive

Step 3: Restart OneDrive and check if the problem persists.

If that doesn’t solve the problem, read on.

4. Resume synchronization

To prevent excessive background data usage, OneDrive offers an option to pause syncing for up to 24 hours. If you used this option, it’s time to resume syncing by following the steps below.

Step 1: Look for OneDrive in the menu bar.

2nd step: Click Help and Settings.

Resume synchronization

Resume synchronization

Step 3: Select Resume Synchronization from the next menu.

You can also try turning your Mac Wi-Fi off and on again.

5. Open OneDrive upon login

As mentioned earlier, OneDrive opens automatically when the Mac starts up. If it fails to open the app, follow the steps to enable the behavior.

Step 1: Find OneDrive in the menu bar and tap it.

2nd step: Go to Help & Settings and open Preferences.

Open at startup

Open at startup

Step 3: Under Preferences> General> activate the option to open on connection.

You can also use the Mac settings menu to open OneDrive when signing in.

Step 1: Tap the little Apple icon in the upper left corner of the menu bar.

2nd step: Open the System Preferences menu.

Open on login

Open on login

Step 3: Go to Users & Groups> Login Items and tap the + icon.

Step 4: Select OneDrive from the apps menu.

After that, every time you start your Mac, the OneDrive service will run on startup.

6. Buy or remove OneDrive storage

OneDrive comes with just 5 GB of storage space. It is quite easy to fill space with files, media, and documents. If your OneDrive storage space consumption hovers around 5 GB of storage, you can purchase more storage or delete irrelevant files to create new ones. You can still subscribe to Microsoft 365 plans that come with 1TB of OneDrive storage.

7. Remove the download rate limit

OneDrive allows you to set a download rate limit on Mac. If you’ve used this option in the past and forget about it, now is the time to reverse it. Follow the steps below.

Step 1: Find OneDrive in the menu bar and tap it.

2nd step: Go to Help & Settings and open Preferences.

Remove download rate

Remove download rate

Step 3: Under Preferences> Networks and select No limit for download files.

8. Update macOS

macOS Big Sur brings a nice user interface overhaul along with dozens of small changes. However, Apple is not having a good time with the quality of updates for the Mac platform.

OneDrive sync issues may be due to a buggy update released by Apple. The company usually releases fixes to users quickly.

Open the system preferences menu and update macOS to the latest version.

Also on Guiding Tech

Use OneDrive like a pro

Follow the steps above and you can easily fix OneDrive sync issues on Mac. Which trick solved the problem for you? Share your results in the comments section below.


Read the article below to learn how to manage OneDrive storage like a pro.

Last updated on Dec 3, 2020

The above article may contain affiliate links that help support Guiding Tech. However, this does not affect our editorial integrity. The content remains impartial and authentic.

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