Top 6 Ways To Fix FaceTime Not Working On iPhone

Top 6 Ways To Fix FaceTime Not Working On iPhone

Are you unable to reach your friends and family because FaceTime is not working on your iPhone? What is wrong and where exactly is the problem? Is the app malfunctioning? Or your device? Do not worry. We’ve rounded up six proven and reliable solutions that will make FaceTime work on your iPhone again.


Fix selected image of Facetime iphone not working

If you can’t make a FaceTime call to a specific person, verify that the person’s contact information (phone number, email, or both) is correctly saved on your device. Check for missing digits or incorrect country code. It is also possible that the person did not have FaceTime set up on their device. We suggest you contact them through another medium / communication platform if you can.

Conversely, if you can’t make or receive FaceTime calls to / from all of your contacts, at least the solution in this guide should fix the problem.

1. Reactivate FaceTime

Unless FaceTime is turned on and on on your iPhone, you can’t make or receive FaceTime calls. If you’re having trouble using FaceTime, first verify that the service is enabled for use on your device.

Step 1: Launch the Settings menu and select FaceTime.

Fix facetime not working on iPhone

Fix facetime not working on iPhone

2nd step: Make sure FaceTime is turned on.

Fix facetime not working on iphone 01

Fix facetime not working on iphone 01

If it’s already on, but FaceTime still isn’t working, turn it off and then back on.

2. Run the network troubleshooting checks

FaceTime audio and video calls require an active internet connection. Restart your router if you are connected to a Wi-Fi network. For cellular data, verify that you have an active Internet / data plan with your network operator.

If other apps and services are working with your internet connection, but FaceTime does not confirm that the app has access to your device’s cellular data. Go to Settings> Mobile data and make sure FaceTime is turned on.

Fix facetime not working on iPhone 11

Fix facetime not working on iPhone 11

The connectivity issues are quite diverse and have several fixes. Below is a repository of helpful guides to troubleshoot connectivity issues on iPhone. Check them.

3. Verify Apple ID

Like iMessage, FaceTime will not work on your device if you sign out of your Apple ID or have an issue with your account. Make sure you have the correct Apple ID signed in to your FaceTime. You can try to sign out and reconnect the account with your device.

Step 1: Go to Settings and select FaceTime.

Fix facetime not working on iPhone

Fix facetime not working on iPhone

2nd step: Tap the Apple ID email and tap Sign Out.

Fix facetime not working on iphone 02

Fix facetime not working on iphone 02
Fix facetime not working on iphone 02 2

Fix facetime not working on iphone 02 2

This will disconnect your Apple ID account from FaceTime. Wait a few seconds and reconnect Apple ID with FaceTime.

Step 3: Tap “Use your Apple ID for FaceTime.”

Fix facetime not working on iphone 03

Fix facetime not working on iphone 03

Step 4: Select Sign In if you want to use the existing Apple ID on your iPhone for FaceTime. Otherwise, select “Use another Apple ID” to sign in with a new account.

Fix facetime not working on iphone 04

Fix facetime not working on iphone 04

It may take up to a minute (or less) for Apple to sync Apple ID and FaceTime account. So you will have to wait for the account to reappear in the FaceTime settings menu.

4. Change the FaceTime location

FaceTime may not work on your iPhone if the app location is set to the wrong region, especially countries where FaceTime is blocked / restricted – Oman, UAE, Qatar, etc. Here’s how to check and change the location of FaceTime on your iPhone.

Step 1: Launch Settings and select FaceTime.

Fix facetime not working on iPhone

Fix facetime not working on iPhone

2nd step: Tap the Apple ID address and select Change location.

Fix facetime not working on iphone 02

Fix facetime not working on iphone 02
Fix facetime not working on iphone 05

Fix facetime not working on iphone 05
Fix facetime not working on iphone 06

Fix facetime not working on iphone 06

Step 5: Select a country from the list and press Save.

Fix facetime not working on iphone 07

Fix facetime not working on iphone 07
Fix facetime not working on iphone 08

Fix facetime not working on iphone 08

Apple will verify your selection and make the change.

5. Check the date and time

Many features and apps on the device (FaceTime and App Store, for example) will not work properly if your iPhone’s date and time settings are incorrect. And not just on iPhones, this also applies to FaceTime on Mac and iPad. Make sure your device is configured to automatically update date and time information. Go to Settings> General> Date & Time and make sure the “ Set automatically ” option is enabled.

Fix facetime not working on iphone 09

Fix facetime not working on iphone 09

6. Update iOS

Bugs and other software related issues sometimes make FaceTime unusable, especially on devices running older iOS versions. Make sure your iPhone is up to date and regularly updated. Go to Settings> General> Software Update> “ Download and Install ” the latest iOS update available on the page.

Fix facetime not working on iPhone 10

Fix facetime not working on iPhone 10

FaceTime Clock Tower

In addition to the solutions mentioned above, you can also try restarting your iPhone. This would refresh your device and may help eliminate issues that cause FaceTime to malfunction. You should also visit Apple’s System Status page to verify that FaceTime’s server is online and available. Finally, restore your device’s network configurations to default. And if FaceTime still won’t work, refer to this step-by-step guide to reset your iPhone.

Then:

Can’t take or save FaceTime Live Photos on iPhone, iPad, or Mac? Read the guide below to fix FaceTime Live Photos and make them reappear.

Last updated Sep 22, 2020

The above article may contain affiliate links that help support Guiding Tech. However, this does not affect our editorial integrity. The content remains impartial and authentic.

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