Top 6 fixes for Android not saving contacts

Are you unable to back up contacts on your Android smartphone? Well, it could be due to the fact that you are not doing it correctly or to incorrectly configured Android sync settings. If the former is the case, you should check out our detailed guide on backing up contacts on an Android smartphone. In this guide, we’ll tell you six things to do when Android isn’t backing up contacts.

Top 6 fixes for Android not saving contacts

Generally, your Android device will not take backup of your contacts if your internet connection is bad or if the battery saver is activated on your device. Other times, its problems with Google Contacts Sync services. Whatever the cause, at least one of the fixes below will fix the problem of backing up Android contacts.

1. Check internet connectivity

When you try to back up data from your Android smartphone, if all backup options are blocked and display a message “ Waiting for backup ”, you need to check your phone’s internet connection. If you are connected to the Internet via Wi-Fi, check that the network does not display limited connectivity.

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Top 6 fixes for Android not saving contacts

You also want to verify that your router is transmitting data correctly. You can restart your router and increase the strength of its Wi-Fi signal.

If your Internet connection is working properly, but your Android smartphone is still not taking backup of your contacts or any other data from the device, go to the next solution.

2. Turn off the battery saver

When active, the Android battery saver limits certain background processes such as data synchronization. If your Android device does not take contact backup and the battery saver is activated, you need to deactivate the function. You can slide the notification panel down and tap Battery saver to turn it off. Otherwise, go to Settings> Battery> Battery saver and press the “Disable now” button.

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Top 6 fixes for Android not saving contacts
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Top 6 fixes for Android not saving contacts

3. Restart your device

Turning your device off and then on again would help refresh the operating system and possibly fix any issues that were preventing your Android device from backing up contacts. Hold the power / lock button on your device for about 2-3 seconds and select Restart.

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Top 6 fixes for Android not saving contacts

Restart the contact backup process when your phone turns on and check if it works.

4. Activate contact synchronization

For each Google account connected to your Android smartphone, Google allows you to choose the specific data that you want to synchronize with your Google Drive: Contact, Calendar, Gmail, etc. If Android does not take contact backup, you need to check and make sure that contact synchronization is enabled in the Google account settings of your device. Here’s how.

Step 1: Launch the Android Settings menu and select Accounts.

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Top 6 fixes for Android not saving contacts

2nd step: Select the Google account connected to your device.

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Top 6 fixes for Android not saving contacts

If you have multiple Google accounts connected to your device, select the account to which you want to sync your contacts.

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Top 6 fixes for Android not saving contacts

Note: If multiple Google accounts are connected to the same device, Google contacts from all accounts will be synchronized / backed up.

Step 3: Select Account Synchronization.

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Top 6 fixes for Android not saving contacts

Step 4: Make sure Contacts is enabled. If not, tap it to activate contact synchronization.

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Top 6 fixes for Android not saving contacts

You should immediately see a “Synchronize now …” message under Contacts. Wait a few seconds or minutes (depending on the number of contacts you have on your device), then Android should finish backing up your contacts.

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Top 6 fixes for Android not saving contacts

5. Reactivate automatic contact synchronization

To automatically back up your contacts effortlessly, we recommend that you enable automatic contact synchronization. If this feature is enabled, but Android still does not back up contacts, you must turn the feature off and on again. This will refresh the functionality and allow your Android to perform contact backups in no time. Follow the steps below to do so.

Step 1: Launch the Android Settings menu and select Google.

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Top 6 fixes for Android not saving contacts

2nd step: Then select Account Services.

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Top 6 fixes for Android not saving contacts

Step 3: Tap Sync contacts.

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Top 6 fixes for Android not saving contacts

Step 4: Now select Manage settings under “Backup and sync device contacts”.

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Top 6 fixes for Android not saving contacts

Step 5: Activate “Automatically backup and synchronize device contacts”.

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Top 6 fixes for Android not saving contacts

You will be asked to select an account to which you want to back up your device contacts.

Step 6: Then select a connected Google account or press “Add another account” to add a new account.

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Top 6 fixes for Android not saving contacts
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Top 6 fixes for Android not saving contacts

And that’s all. You should no longer have a problem backing up contacts on your Android device. Remember that if automatic contact synchronization is already on but your contacts are not backed up, you must turn the feature off and on again.

6. Reactivate the Google Contacts Sync app

The Google Contacts Sync app enables synchronization and contact backup services on Android devices. It is a system application that comes ready to use with every Android smartphone. If Android does not back up contacts, disabling the Google Contacts Sync app and re-enabling it may help resolve the issue.

Step 1: Launch the Android Settings menu and select “Applications and Notifications”.

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Top 6 fixes for Android not saving contacts

2nd step: Then select “View all applications”.

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Top 6 fixes for Android not saving contacts

Step 3: Tap the menu icon in the upper right corner.

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Top 6 fixes for Android not saving contacts

Step 4: Select View system.

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Top 6 fixes for Android not saving contacts

Step 5: Scroll to the bottom of the application information page and select “Google Contacts Sync”.

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Top 6 fixes for Android not saving contacts

Step 6: Select Deactivate and press Deactivate the application when prompted.

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Top 6 fixes for Android not saving contacts
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Top 6 fixes for Android not saving contacts

Step 7: Tap the Activate icon to make the Google Contacts Sync app work again.

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Top 6 fixes for Android not saving contacts

The next thing you want to do after reactivating the Google Contacts Sync app is to make sure it has unrestricted access to background data usage.

Step 8: Select “Mobile data and Wi-Fi”.

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Top 6 fixes for Android not saving contacts

Step 9: Make sure that “Background data” is enabled.

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Top 6 fixes for Android not saving contacts

Étape 10: En outre, activez l’option «Utilisation sans restriction des données».

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Top 6 fixes for Android not saving contacts

Il s’assurera que l’application Google Contacts Sync est fonctionnelle et prend la sauvegarde des contacts même lorsque Data Saver est activé.

Then:

Des contacts manquent-ils sur votre téléphone? Découvrez comment récupérer les contacts supprimés de Google sur Stock Android, iPhone, Samsung et autres appareils dans l’article lié ci-dessous.

Last updated on May 8, 2020

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