Top 12 Ways to Fix OneDrive Won't Stop Sync Error on Windows 10

Top 12 Ways to Fix OneDrive Won’t Stop Sync Error on Windows 10

One of the fundamental features of a cloud storage app is synchronization. All changes to your local files are synced to the cloud in real time. The process is in progress, but only when a change is detected. OneDrive users have faced an issue where the app keeps syncing in the background. Even if there is no change or nothing new to sync.


Fixed a drive sync error on Windows 10

It makes you wonder what OneDrive is syncing. Is it malware? Is malicious code stealing your data? Scary thoughts but more often it is a mistake or a conflict that is responsible. Here are some troubleshooting solutions to fix the OneDrive won’t stop syncing error on Windows 10.

Let’s start.

1. Common fixes

A simple restart will stop all processes running in the background, including OneDrive, and restart them. Maybe the OneDrive sync process is stuck? Another way is to right-click the OneDrive icon in the taskbar and select Close OneDrive.

Fixed a drive sync error on Windows 10 1

Fixed a drive sync error on Windows 10 1

You can then relaunch it from the Start menu by searching for it, just like any other app.

Another common solution is to update the OneDrive app and then update the Windows operating system itself. In fact, recent Windows updates have interrupted functionality for many users, you might want to start there.

You can check for app updates available in the Microsoft Store or download the latest version from the Microsoft site.

Fixed a drive sync error on Windows 10 2

Fix a drive sync error on Windows 10 2

Press Windows key + I keyboard shortcut to open Settings and under Update & Security you can find and update Windows.

Fixed a drive sync error on Windows 10 3

Fixed a drive sync error on Windows 10 3

Hope you have enough storage space on your HDD / SSD to download and sync files from the cloud. Also check how much storage you have in your OneDrive account. Free users get 5 GB. You can check this under OneDrive Settings> Account.

Fix a drive sync error on Windows 10 17

Fix a drive sync error on Windows 10 17

Finally, visit the Microsoft service page to check if OneDrive is up and running or is having issues. If not, there is nothing you can do about it.

If a particular file or folder gets stuck during syncing, copy-paste the file / folder to another folder outside of OneDrive, and then check. If the sync process stops, copy-paste it again to see if it works / syncs correctly.

2. OneDrive limitations

There are some limitations on the type of files you can sync with OneDrive. Names with certain special characters are not allowed, proxies and mapped drive cannot be synchronized, and the file name cannot exceed 255 characters.

3. Bandwidth limit in OneDrive

The OneDrive app comes with a network limit option which can limit the upload / download speed, thus affecting the sync speed. Open the OneDrive settings again and under Network, select Don’t limit both upload and download.

Fix a drive sync error on Windows 10 18

Fix a drive sync error on Windows 10 18

You can choose a specific value depending on your ISP plan.

4. Microsoft account

OneDrive sync will only work when you’re signed in with a Microsoft account. Local account is not supported. Open Windows settings and under Accounts, check if you can attend Manage my Microsoft account.

Fix a drive sync error on Windows 10 14

Fix a drive sync error on Windows 10 14

If that says a local account instead, you need to click the “ Sign in with a Microsoft account instead ” button.

5. Suspend synchronization

Step 1: Right-click the OneDrive icon in the taskbar and select Pause Sync.

Fixed a drive sync error on Windows 10 4

Fixed a drive sync error on Windows 10 4

2nd step: Repeat the same steps but this time select Resume Sync.

Fixed a drive sync error on Windows 10 5

Fixed a drive sync error on Windows 10 5

6. Check your OneDrive account on Windows

You can check your OneDrive account email ID under OneDrive Settings. Is it the same as the one under Windows Settings> Accounts> Email & Accounts?

Fix a drive sync error on Windows 10 9

Fix a drive sync error on Windows 10 9

Press Windows key + I to open Windows settings and check. Otherwise, click Add Account and follow the onscreen instructions to add the OneDrive account.

7. Select the folders to synchronize

You may have selected a particularly large folder that is taking a long time to sync in the background. You can choose which folders to sync with OneDrive.

Step 1: Right click on the OneDrive icon and select Settings.

Fix a drive sync error on Windows 10 6

Fix a drive sync error on Windows 10 6

2nd step: Select Choose Folders under the Account tab in the pop-up window that follows.

Fix a drive sync error on Windows 10 7

Fix a drive sync error on Windows 10 7

Step 3: You can select / deselect the folders you sync or not here. Each folder has the size or space it consumes noted next to it. Did you notice something out of place or a particularly large folder sync?

Fix a drive sync error on Windows 10 8

Fix a drive sync error on Windows 10 8

8. Windows troubleshooting

You can troubleshoot Windows applications using the built-in troubleshooter. It will work best if you’ve installed OneDrive from the Microsoft Store.

Step 1: Press Windows key + I to open settings and search for and open “Find and fix problems with Windows Store apps.” Note that the store is now officially called Microsoft Store.

Fix a drive sync error on Windows 10 10

Fix a drive sync error on Windows 10 10

2nd step: Select Apply repairs automatically from the pop-up window that follows and click Next. Then follow the on-screen instructions to resolve any issues found by the troubleshooter.

Fix a drive sync error on Windows 10 11

Fix a drive sync error on Windows 10 11

9. Unlink OneDrive

Reassociating the OneDrive account can help resolve common issues such as OneDrive continuously syncing in the background error.

Step 1: Right click on the OneDrive icon and select Settings again.

Fix a drive sync error on Windows 10 12

Fix a drive sync error on Windows 10 12

2nd step: Click on Unlink this PC under the Account tab and confirm your decision in the pop-up window that follows.

Fix a drive sync error on Windows 10 13

Fix a drive sync error on Windows 10 13

OneDrive will immediately stop syncing. Restart your computer (not necessary but recommended) and relaunch OneDrive. Now you’ll set up OneDrive from scratch, which means entering your Microsoft account ID and password and choosing which folders you want to sync and where you want them to sync. The whole process shouldn’t take more than a few minutes.

10. Registry Editor

Step 1: Find and open Registry Editor from the Start menu.

Fix a drive sync error on Windows 10 15

Fix a drive sync error on Windows 10 15

2nd step: Make a backup of these two keys in a safe place, then delete them.

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0CommonIdentityIdentities
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0CommonIdentityProfiles
Fix a drive sync error on Windows 10 16

Fix a drive sync error on Windows 10 16

No need to worry if the path is not visible. Don’t enter the wrong folder like 16.0 instead of 15.

11. Move the location of the OneDrive folder

Sometimes moving the location of the OneDrive folder to a different drive or even a different folder can also help resolve sync issues. This also includes OneDrive which will not stop the sync error.

Follow the steps mentioned in point 7 above to unpair OneDrive. Copy and paste the contents of the OneDrive folder to the new location, and then link OneDrive again. Choose the new folder location during the setup process. Since all the data is already in the new location, the synchronization process will only take a few minutes.

12. Reset and reinstall OneDrive

Step 1: Press Windows key + I to open Settings> Applications and find OneDrive.

Fix a drive sync error on Windows 10 19

Fix a drive sync error on Windows 10 19

2nd step: You can uninstall the app here. Some users will also see the Advanced Options button. Click on it to find settings like Reset, Cancel, etc. Try the reset option before uninstalling OneDrive.

Always make a backup before uninstalling or resetting an app.

One life, one reader

Microsoft OneDrive is a very good alternative to Google Drive. In fact, the personal safe feature is unique to OneDrive at the moment and is a must. Hope other cloud storage providers will follow soon. That said, OneDrive is not without its issues, as it is with other cloud storage apps.

Then:

Want to save photos to the cloud? Find out which app is better between OneDrive and Google Photos for Work and why in the link below.

Last updated Sep 30, 2020

The above article may contain affiliate links that help support Guiding Tech. However, this does not affect our editorial integrity. The content remains impartial and authentic.

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