Home Tech The 11 best ways to fix Instagram disconnection problem

The 11 best ways to fix Instagram disconnection problem

by David
The 11 best ways to fix Instagram disconnection problem

“Sorry, we could not sign you up.” Did this Instagram mistake make your life hell? You’re not alone. Other Instagram users also cannot log into their account. The problem arose for them either after deactivating their account, or after reinstalling the Instagram application to resolve other problems. Do not worry. Here are some solutions to fix Instagram disconnection problem on Android and iOS.

The 11 best ways to fix Instagram disconnection problem

Some Instagram users receive the error “Sorry, there was a problem with your request” when they try to connect. For others, they can connect to other phones or via their mobile browser, but the Instagram app doesn’t let them.

Let’s check out the different ways to fix the Instagram app to continue logging out on the mobile.

1. Restart the phone

In case you haven’t tried it before, this should be your first step. Stop everything you do on your phone and restart it.

To restart
The 11 best ways to fix Instagram disconnection problem

2. Change data

This trick worked for many Instagram users who were upset by an action blocking error. Surprisingly, it also works for connection issues on Instagram. So if you’re using Wi-Fi, try using Instagram via mobile data and vice versa.

3. Disable VPN

Do you use a VPN on your phone? Well, it’s time to turn it off for a while. Try to connect to Instagram with your VPN disabled. Hopefully things will get back on track with this tip.

Point: Do you use a free VPN? Find out if using a free VPN at home is a good choice or not.

4. Update the Instagram app

Sometimes the problem can be related to the Instagram app itself. Updating the app usually fixes this. So, go to the App Store (iPhone) and the Play Store (Android) to update your application. Learn how to tell if an app needs an update on Android and iOS.

5. Clear the cache on Android and iOS

You should also try to clear the Instagram app cache on your Android or iPhone phone. Here’s how.

Clear Instagram cache on Android

Clearing the cache will not delete any of your personal data from your phone or even from the Instagram app. It is different from erasing data which will require you to log out of the application.

To clear the cache and data, do the following:

Step 1: Open Settings on your Android phone and go to Applications or Application Manager.

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The 11 best ways to fix Instagram disconnection problem

2nd step: Under All apps, search for Instagram. Tap it.

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The 11 best ways to fix Instagram disconnection problem

Step 3: Tap Storage, then tap Clear cache.

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The 11 best ways to fix Instagram disconnection problem
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The 11 best ways to fix Instagram disconnection problem

Step 4: Restart your device and try to log into the Instagram app. If the problem persists, tap Clear Storage or Clear Data depending on the option available on your phone. This will make your application behave as if it had just been installed.

Clear Instagram cache on iPhone

In the case of the iPhone, you must download your application. Downloading the application will not delete your data. For that, proceed as following:

Step 1: Open Settings on your iPhone and go to General.

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The 11 best ways to fix Instagram disconnection problem

2nd step: Tap iPhone Storage. Look for Instagram.

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The 11 best ways to fix Instagram disconnection problem
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The 11 best ways to fix Instagram disconnection problem

Step 3: Tap on Offload App.

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The 11 best ways to fix Instagram disconnection problem

Step 4: Restart the phone. If the problem persists, press Delete application in step 3. This will delete the application from your phone and erase all data associated with the Instagram application on your phone. Make sure to back up your iPhone to save Instagram data.

7. Install Instagram using a different account

Once you’ve uninstalled the Instagram app, you need to install it on your phone using a different account. In other words, log in to another Apple ID and install the app using it. Likewise, log in to another Google account on Android and switch accounts in the Play Store when installing Instagram.

Point: Find out what happens when you delete the Google account from your phone.

8. Log in with your number

If your phone number is linked to your Instagram account, you can use it to log in. Log in directly with the phone number instead of your email or username when prompted or press the Forgot Password button. Then enter the phone number. You will receive a code on your phone. Enter it to connect.

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The 11 best ways to fix Instagram disconnection problem

If your number is not linked to your account, sign in to your Instagram account from a web browser on your phone or computer. Go to the Edit Profile section and add a new phone number.

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The 11 best ways to fix Instagram disconnection problem

Save the changes, then log in using a phone number or use the Forgot Password option.

Point: Learn how to find someone on Instagram using their phone number.

9. Remove third-party applications

Have you recently signed in to a third-party app using your Instagram account? Or have you tried to gain subscribers using a third party application? You should remove suspicious apps from your Instagram account. To do this, log into Instagram using a web browser. Go to settings, then apps and websites. Click Remove next to the apps you don’t use.

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The 11 best ways to fix Instagram disconnection problem

10. Change password

If you can log into your account from a web browser or from another phone, try changing your Instagram password. On the web, go to Settings> Change password.

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The 11 best ways to fix Instagram disconnection problem

On mobile apps, go to Settings> Security> Password.

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The 11 best ways to fix Instagram disconnection problem
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The 11 best ways to fix Instagram disconnection problem

11. Reset iPhone

If you are unable to connect to Instagram on your iPhone, you should try to reset your iPhone using “Erase all content and settings”. As the name suggests, it will delete all files from your phone. To avoid this, you must create a backup before performing this step. See our guide to backing up and resetting the iPhone.

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The 11 best ways to fix Instagram disconnection problem

It’s time to forget

Sometimes you may not be able to sign out of your account on your phone. This is because Instagram remembers your account details. When this happens, you will not be able to log in properly or log out. To resolve the dilemma, you need to delete the account that Instagram remembers on the login screen or delete the connected devices using a web browser.

Then:

Once you can reconnect to Instagram, learn the top 15 Instagram Stories tips and tricks to get the most out of it.

Last updated on May 25, 2020

The above article may contain affiliate links that help support Guiding Tech. However, this does not affect our editorial integrity. The content remains impartial and authentic.

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