Lightroom Update removes photos and presets on iPhone and iPad

Despite the predominance of cloud storage, there are still people who don’t believe that their personal data and information is stored in a place they cannot see. However, not using the cloud doesn’t always work either. People who installed this week’s Adobe Lightroom update for iPhone and iPad found that it deleted all the photos and presets they had stored on their device.

Updating Lightroom removes everything

It should be repeated just to be sure the depth of this problem is clear: Lightroom update for iOS, version 5.4, had a bug that removed photos and presets. And there is nothing they can do to get them back. Imagine!

Users of the iOS Lightroom app began to express their frustration on the forums that the update had killed all of their creations. While users have performed routine backups to the Lightroom cloud, of course they haven’t lost much. But if they didn’t, they lost it all… for good. One user reported losing more than 8,000 photos.

Although there is a free version and a professional version of Lightroom, it seems that this bug affected both versions. It can make matters worse. It’s one thing to lose everything on something you got for free, but losing everything on something you paid for might just push some people over the edge.

“All of my photos and presets are gone,” one user wrote. “When will this be settled?” Even the purchased presets are gone! How do I restore my photos and presets? The answer is, you can’t.

News Lightroom Update What's New

The good news is that Adobe has already patched the app and released another update. The bad news is that even if you install the update with the bug fix, it still won’t restore your lost photos.

Adobe Response

“We are aware that some customers who have updated Lightroom 5.4 on iPhone and iPad may be missing photos and presets that have not synced to the Lightroom cloud,” Adobe said. “A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has been released to prevent this issue from affecting other customers.”

The company further upset users by telling them, “Installing version 5.4.1 will not restore missing photos or presets.” Adobe has “sincerely apologized” to anyone affected by the bug, but this does not restore the photos.

If there is any comfort, Lightroom users can at least find sympathy from Canon users. Canon recently launched a new ‘cloud camera platform’ and then discontinued it after realizing that some photos and videos had been lost.

If you are a little bothered with this Lightroom update issue, consider these alternatives. But if you are specifically looking for something for iPhone or iPad, then try these photo editing apps for iOS.

Laura Tucker
Laura Tucker

Laura has spent nearly 20 years writing news, reviews and opinion pieces, including more than 10 as editor. She has used Apple products exclusively for three decades. In addition to writing and editing at MTE, she also runs the site’s sponsored editing program.

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