Laptop touchpad not working?  Here are 9 fixes

Laptop touchpad not working? Here are 9 fixes

The touchpad is an age-old feature, having long replaced the “pointing device” (or what I liked to call the “nipple”) as a standardized alternative to mouse control on a laptop. But if your touchpad stops working while you’re on the move, or in some other situation when you don’t have a spare mouse handy, you may find yourself stuck.

Don’t start practicing using Windows just with a keyboard. Here is our collection of tips on how to fix a faulty touchpad (starting with the easiest).

Note: You will need an external mouse or touchscreen to follow some of these tips. Additionally, the following fixes affect laptops running the Windows operating system.

1. The HP touchpad is not working

There is an issue that specifically affects users of HP laptops on newer versions of Windows 10. Some brave users found the issue to be with the serial I / O drivers (which allowed the laptop to run. communicate with external devices, including the touchpad), which were out of date.

HP touchpad is not working

First you need to download and install the latest IO drivers. First, go to HP Driver Packs Page so that you can check which driver pack matches your HP laptop model. The drivers should also match your version of Windows (2004, 1909, etc.), which you can check by going to “Settings -> System -> About” and then scrolling to “Windows Specifications”.

Laptop touchpad not working Windows version

Laptop touchpad not working Windows version

Once you find the driver pack you need, you can download it through the link above or go to the HP FTP server (ftp://ftp.hp.com/pub/softpaq/) and get the right drivers. (Sometimes the latest drivers appear here before accessing the HP support page.)

2. Disconnect the external mouse

It’s not very common, but there are laptop models that automatically turn off your touchpad when you connect an external mouse. The solution in this case is simple: unplug the USB mouse and turn off your Bluetooth mouse if you have one.

My Bluetooth mouse, for example, doesn’t turn off automatically, so if it’s located anywhere in the room – even in a drawer – it will “connect” to my PC. Beware of this.

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3. Touchpad deactivation area

If that doesn’t solve the problem, there may be a small square logo in the upper left corner of your laptop’s touchpad. If you have this logo, double-tap it to toggle your touchpad on and off, so you might accidentally turn it off.

Try double-tapping this logo to see if your touchpad comes to life.

Laptop touchpad not working Touchpad deactivation area

Laptop touchpad not working Touchpad deactivation area

If you accidentally disable your touchpad this way, you can disable this feature by going to “Settings -> Devices -> Touchpad -> Additional Settings -> Touchpad Input -> Settings -> Touchpad Disable Area” and uncheck “Double tap to turn off touchpad.”

4. Is the trackpad disabled in the BIOS?

It is possible that, for unknown reasons, your laptop’s touchpad is disabled in the BIOS of your laptop’s motherboard. (This can happen after a firmware update, for example.)

To check if this is the case, enter BIOS by repeatedly pressing the Remove or F2 while your PC is starting up. (The button you should press may vary.)

laptop-touchpad-not-working-internal-pointing-bios-device

laptop-touchpad-not-working-internal-pointing-bios-device

Likewise, the BIOS for different motherboards has a different layout, but your goal is to find an option called “Internal Pointing Device” or similar and then make sure it is enabled. This can be under “Advanced” if you have one. Once you have done that, select the “Save changes and exit” option.

5. Reactivate your touchpad using the “Fn” key.

This happened to me several years ago. Maybe trying to use a Fn to change the volume on my laptop i disabled my touchpad by pressing the wrong button. For weeks I had no idea what the problem was, which wasn’t helped by the touchpad function icon on my keyboard that looked like a monitor icon, and it took me a while time to realize that maybe it was, in fact, an icon touchpad.

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While holding the Fn key, press each function button (the “F” keys) with a symbol on it that looks like your touchpad to see if it turns back on. (Keep in mind that you can turn off your screen this way, so press that button again if that happens.)

6. Remove the other mouse drivers

laptop-touchpad-ne-working-device-manager

laptop-touchpad-ne-working-device-manager

Have you plugged a bunch of mice into your laptop in the past and never removed their drivers? If so, it’s possible that their drivers are interfering with your touchpad. (Some mouse drivers even automatically disable your touchpad!) Go to Device Manager, click the arrow next to “Mice and other pointing devices,” then right-click and uninstall mice one by one until you see them. to get your touchpad to start working again.

7. Update or restore the touchpad driver

While you are in Device Manager, right click on your touchpad in the list (it may be called Dell TouchPad, Lenovo TouchPad, Synaptics or similar, depending on your PC brand), and make sure that it is activated. If so, click “Update Driver” to see if there are any updates that might help you.

laptop-touchpad-not-working-roll-back-driver

laptop-touchpad-not-working-roll-back-driver

Finally, many people have reported that their touchpads no longer work properly after getting Windows 10, which means your touchpad W10 driver may not work properly. In Device Manager, right-click your touchpad, then click “Properties” and “Restore Driver” to see if a previous version of the driver fixes the problem.

8. Activate your touchpad in “Mouse properties”

In many cases, Device Manager does not manage the activation and deactivation of your touchpad. If your touchpad has been disabled in some way, to re-enable it you will need to go to the properties of your Windows mouse to re-enable it.

Type mouse in the Windows search bar and go to mouse settings. Here click on “Additional Mouse Options”, then in the new window go to “Device Settings”, “Touchpad” or the tab on the far right of the window.

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mouse properties do not work

mouse properties do not work

Find your touchpad in the list, select it, and click “Activate”.

9. Disable Tablet PC Entry Service

If your Windows 10 laptop is a hybrid and has a touchscreen, the Tablet PC Input Service, which controls pen functionality, may be interfering with your touchpad. If you don’t really use the stylus anyway, it won’t be a big loss to turn it off. If you use it, however, you need to decide whether you want to go through the inconvenience of turning this service on and off every time you want to use your touchpad.

laptop-touchpad-not-working-tablet-input-service

laptop-touchpad-not-working-tablet-input-service

To turn off the tablet input service, tap To win + R, then type services.msc in the box. In the list of services, scroll down until you find “TabletInputService” or “Tablet PC Input Service”. Right click on it, then turn it off.

Keep in mind that different laptops may have different update drivers for their touchpad, so these instructions may vary slightly, but for the most part, they should point you in the right direction.

Need more help with your Windows 10 laptop? Here’s how to reduce CPU usage to 100% in Windows 10. And while you’re at it, here’s how to monitor your CPU temperature.

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Robert zak
Robert zak

Content Manager at Make Tech Easier. Enjoy Android, Windows, and tinker with retro console emulation to the breaking point.

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