How to fix Skype audio not working on Windows 10

How to fix Skype audio not working on Windows 10

Homework is the norm these days. Businesses and organizations around the world are embracing collaborative tools like Skype, Zoom, Google Meet, and WebEx to get things done and create digital meetings and conferences. During a call, you may have experienced a sound on your side, or may not work as expected. The problem is in the Skype Windows 10 app.


The problem can occur due to many factors including audio drivers, Windows audio, application settings or due to a recent buggy update. In this article, we are going to talk about all the possible solutions to fix Skype audio that doesn’t work in Windows 10. Let’s start. Follow the step by step and get ready to rework on Skype.

Check audio settings from the Skype app

Microsoft added a nifty option in the app to check Skype audio and video. From the Skype app, you can press the three-dot button at the top and open the settings menu.

Skype settings

In the Settings menu, go to the audio and video section and activate the automatic adjustment of the microphone parameters. Keep the speaker volume at a high level. You can also test the audio using the mentioned option. Skype also allows you to make a free trial call.

Audio parameters Skype

If you’re still having issues with test audio, let’s move on to the following options to resolve them.

Restart Windows audio service

Microsoft allows you to restart Windows audio service. If there is a problem with Windows audio service, it is likely that Skype audio calls are affected by the Windows problem. The good news is that there is a simple solution. Follow the steps below to restart Windows audio service.

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Step 1: Right-click the Windows button in the bottom bar.

2nd step: Select Run and this will open the Run dialog box.

Step 3: In the Run command box, type services.msc and click on the OK button

Run windows 10

Step 4: This will open the services menu. Now look for the Windows Audio option in it.

Step 5: Right-click on it and select the Start option (if the service is not running) or press the Restart or Resume button (if it is already running).

Restart Windows audio

Step 6: When the process is complete, restart the computer and check whether Skype audio is working or not.

Allow Skype to control sound

Windows allows third-party applications to control the system’s default audio / audio. It is enabled by default. But, if the option is disabled, it’s time to check it and make sure it is enabled. Follow the steps below.

Step 1: Right-click the speaker icon on the desktop bar.

2nd step: Click on Sounds and go to Recording in the next menu.

Sounds in the desktop

Step 3: Double-click the default microphone array.

Step 4: It will open the properties of the microphone array. Now go to the Advanced menu.

Step 5: In exclusive mode, the ignition allows applications to take exclusive control of this device.

Allow application

Step 6: Select Apply, click OK. Now check whether Skype audio has started to work or not.

Reinstall audio drivers

Skype audio problems can be caused by outdated or corrupted audio drivers in Windows 10. You can uninstall and reinstall them to resolve the problem.

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Right-click the Windows button and open the device manager. Here you will see all the essential drivers for the Windows 10 PC. Go to Audio, Video and Game Controllers and right click on it.


Uninstall the drivers and restart the computer, and the system will reinstall the drivers. Now you can open Skype to check the audio.

Uninstall the drivers

Change the default audio device

This is useful for those who use multiple speakers configured on the Windows PC. You need to change the default audio for Windows 10 operating system.

Step 1: In the desktop bar, right-click the speaker icon and access the sound.

Sounds in the desktop

2nd step: In the menu, go to the play option.

Step 3: Here you will find the list of third-party speaker accessories currently connected to your Windows PC.

Select the default audio on Windows 10

Step 4: Double-click the appropriate option and set it as default.

Check the strength of the Internet connection

If the Internet connection is slow in your home, you may experience a disturbed sound by Skype calls. Skype reduces the audio experience each time it detects the slow Internet connection to continue calls.

You may want to check the speed of the Internet using services such as or Speedtest. You may want to consider switching to a wired connection for an enhanced experience.

Close browser tabs and other applications

In some situations, open tabs or a third-party application may use the audio features of the device. In such cases, Skype audio will not work for you. You should consider closing irrelevant tabs in the browser and closing apps on the Windows 10 device.

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It’s time to make a few Skype calls

Follow the steps above and you can easily fix the Skype audio problem in Windows 10. Which option solved the Skype audio problem for you? Ring in the comments section below.


Skype is fun to use with keyboard shortcuts. Read the post below to find the best Skype keyboard shortcuts on Windows and Mac.

Last updated on April 27, 2020


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