Can’t unlock your iPhone, iPad or iPod Touch device? You need to put your device in recovery mode and then reset it to the factory settings. It will erase all the contents and settings of your device when you reset it to the factory settings or restore from a backup.
- Make sure you have a compatible data cable and a Mac or Windows computer. If you do not have a computer, go to the Apple Store or any of Apple’s authorized service providers.
- You can use Finder if you are using macOS Catalina on the Mac. You will be using iTunes if you have an older version of MacOS or a Windows computer.
- You must have a local or iCloud backup of your device if you want to restore backup.
Enter recovery mode
iPhone X or later, iPhone 8 and iPhone 8 Plus:
- Press the Side button and the Volume buttons. Keep holding down the buttons until you see the “slide to turn off” on your device screen.
- Drag the slider bar and turn off your device.
- Now hold down the side button and connect your device with Mac or Windows to the computer. Hold down the side button until you see the recovery mode screen.
iPad with Face ID:
- Hold and hold the top button and the Volume up / down button until you see the screen to turn off the screen.
- Drag the slider to turn off your iPad.
- Hold down the top button and connect your device to the computer, hold the top button until you see the recovery mode screen.
iPhone 7, iPhone 7 Plus or iPad Touch 7th generation:
- To turn off the device, press and hold the side button or the top button until you see the screen to turn off the screen.
- Drag the power key slider to turn off the device.
- Hold down the Volume Down button and then connect the device to the computer, hold down the Volume Down button until you see the recovery mode screen.
Home button iPad, iPhone 6s or earlier and iPod Touch 6th generation or earlier:
- Press the side or top button until you see the power switch. Drag the slider bar to turn off your device.
- Now press and hold the Home button and connect your device to the computer. Hold down the Home button and release it when you see the recovery screen.
Reset factory settings
Now you will see how you can restore your factory settings.
- If Find Me is enabled on your device, make sure you have your iCloud password ready.
- On your computer you will see the option to repair or update your device in Finder or iTunes.
- Click the Restore button and then the Restore and Update button to confirm it. (This will erase your device and restore it to factory settings.) You can restore iCloud from the computer backup later once the recovery process is done.
You need to be patient during the recovery process as it may take a while to download and install the latest version of iOS or iPadOS on your device. Your device will exist in recovery mode if the download takes longer than 15 minutes and you need to put your device back in recovery mode by following the steps above in the recovery mode section.
Once the recovery process is complete, it will repair your device and not disconnect your device from the computer while it is repairing.