Comcast and T-Mobile have announced the suspension of their Internet data cap policies in response to the coronavirus pandemic. Comcast says it will no longer charge overage fees for home Internet customers who exceed its broadband data limits, while T-Mobile says it is remove all data caps for mobile customers. AT&T and Verizon have taken similar steps.
“During this extraordinary time, it is essential that as many Americans as possible stay connected to the Internet – for education, work and personal health reasons,” said Dave Watson, CEO of Comcast Cable in a statement. “Our employees also live and work in virtually every community we serve, and we all share the same belief that it is our company’s responsibility to volunteer and help.”
Earlier today, the Federal Communications Commission announced that it had signed both Comcast and T-Mobile, along with many other companies in the broadband and telecommunications industries, to its new Keep Americans Connected commitment. The undertaking asked businesses not to terminate the service for residential customers or small businesses, to waive the late fees incurred due to the economic effects of the virus and to open access to Wi- Public Fi to “Any American Who Needs It”.
We will get through it together! Here’s how we help:
✔️ Removal of data caps from the smartphone for all customers
✔️ Give 20 GB of data from additional mobile access points
✔️ Increase data for schools in our EmpowerED program
✔️ Make it free to call severely affected countries
– T-Mobile (@TMobile) March 13, 2020
He also asked these companies to suspend data caps due to the sharp increase in work policies from the country to help reduce the spread of COVID-19, the disease caused by the new coronavirus. After the FCC confirmed that Comcast and T-Mobile signed the undertaking, the two companies announced their intention to try to alleviate pressure on customers.
In addition to suspending data limits for 60 days, Comcast says it will make its Xfinity Wi-Fi hotspots free nationwide and will not charge for disconnection or late fees. Comcast announced yesterday that it will increase Internet speed from its Internet Essentials level, which is aimed at low-income families.
T-Mobile, which is also implementing these new policies for a period of 60 days, indicates its suspension of the data limits, offering customers 20 GB of additional access point / connection data, increasing the allocation of data granted to schools and students who depend on its EmpowerED program, and to make it free to call countries “severely affected” by the coronavirus.