A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

When you buy a new Amazon Fire TV key, the streaming key and the Fire TV remote are pretty much everything in the box, plus a power brick and USB cable. The remote control is essential for setting up the Fire TV Stick and more than 40 million people love the streaming stick. When using it, you may experience issues that make the Fire TV Stick remote unusable. In this guide, we list some solutions to fix the Fire TV Stick remote control when it is not working or causing you problems.


A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

Read and follow the methods in this article meticulously and tell us which one worked the magic.

Note: The solutions in this article apply to the basic Fire TV Stick and Fire TV Stick 4K models. In addition, these solutions apply to 1st and 2nd generation Fire TV remote controls.

1. Move the remote control closer

If your Fire TV Stick does not respond to remote commands, make sure that the remote control and the streaming key are not too far from each other. Amazon recommends using the remote control and the Fire TV Stick within 10 feet (~ 3 meters) for a trouble-free experience. If the Fire TV Stick still does not respond to the remote control, continue to the next troubleshooting check.

2. Reactivate the remote control using the voice button

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

If the Fire TV Stick remote does not respond, try holding the Alexa voice button on the remote for 3 to 5 seconds until the blue light flashes. This can help reestablish the connection between the remote control and the Fire TV Stick. I used this method several times to fix my Fire TV Stick remote control, and it worked. You should also try it.

3. Replace the batteries

If your remote control only responds / works occasionally, the problem is probably related to the battery. Interestingly, there is a way to check the battery status of your Fire TV Stick remote in the Settings menu. If possible, check the status of the remote control battery before changing them. Here’s how.

Step 1: Launch the Fire TV Stick menu and select “Bluetooth controllers and devices”.

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

2nd step: Select “Amazon Fire TV Remote Controls”.

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

Step 3: See the Battery section to see the status of the Fire TV remote control. If the battery is labeled OK, it means that the remote control batteries are functional.

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

However, if the battery status indicates Offline, the batteries in your Fire TV Stick remote control are not correctly installed, weak or dying.

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

You can remove the batteries, clean the contact / spring of the remote control batteries and replace them. If the remote control still does not work or sometimes has malfunctions, you must replace the batteries with new units.

If the remote control does not work with new batteries, try the following solution below.

4. Reset / Unpair the Fire TV remote control

This is another effective solution for solving problems remotely on the Fire TV Stick. For the 2nd generation Fire TV Stick remote control (with dedicated volume buttons), press and hold the left button, menu button and back button for about 10 to 15 seconds (until the remote control flashes in blue).

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

For the 1st generation Fire TV remote control (without dedicated volume buttons), press and hold the left button and the menu button simultaneously for 10 to 15 seconds to dissociate the remote control.

This will dissociate the Fire TV remote control from the Fire TV Stick. Wait a few seconds and associate the remote control with the streaming device (see method # 5 below).

5. Associate the remote control with the Fire TV Stick

The Fire TV remote control may not work because it is not paired with the Fire TV Stick. Weird but likely. You can start the pairing process to re-pair the remote control to the Fire TV Stick and see if that fixes the problem.

Press the home button on the remote control for about 20 seconds until a message that says “ Amazon Fire TV Remote now connected to your Fire TV Stick ” appears in the lower left corner of your screen. TV.

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

Note: The Fire TV Stick can only pair a maximum of seven (7) remote controls simultaneously. So, if a remote control is not paired with your Fire TV Stick, dissociate a remote control (see method # 4) and repeat the pairing process.

6. Hard Fire Reboot Fire TV Stick

Sometimes the problem is not the Fire TV remote control. On the contrary, the Fire TV Stick itself. The device may experience system problems or fail to respond to remote commands. To resolve this issue, disconnect the Fire TV Stick from its power source and reconnect it. If the remote still doesn’t work, you can use the Fire TV app to control the streaming stick.

7. Use the Fire TV app

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

The Fire TV app is available for Android and iOS smartphones.

Install the app on your device and log in to the same Amazon account connected to your Fire TV Stick. In addition, make sure that your smartphone and the steam key are connected to the same Wi-Fi network with Internet access.

Step 1: Launch the app and you should see your Fire TV Stick on the home page. Tap it to begin the pairing process.

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

2nd step: You will be asked to enter a four-digit code that appears on your screen to complete the application pairing process.

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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem
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A Complete Guide to Solving the Fire TV Stick Remote Control Operation Problem

Then:

Doesn’t the Fire TV Stick remote connect to Amazon Fire TV Stick after a factory reset? Try these solutions in the linked article below to pair the Alexa voice remote control with your Fire TV Stick.

Last updated Jul 17, 2020

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