Have your teammates often told you that they couldn’t hear you on Zoom? And you might be wondering what’s wrong with your computer. Wondering what happened to your microphone or audio in the Zoom app on your PC? Find out the answer in this article where we will explain how to fix the problem of the Zoom microphone not working on Windows 10 computer.
Audio plays an important role in remote calls and videoconferencing. If it stops working these days for anyone when almost half the world is work abroad because of the COVID-19 pandemic, hell will be unleashed.
Let’s see how to fix audio issues on the Zoom app.
1. Restart the PC
Often, this is a temporary problem, and a simple restart will bring the audio back to your Zoom application. First, close the Zoom app and open it again. Check if the microphone works. If Zoom Audio still does not work, restart your computer.
2. Join the audio
Even if Zoom asks you to let it use your computer sound before joining a meeting, you sometimes miss it. This could be the reason why others cannot hear you. To remedy this, click on the Join audio present option at the bottom of the meeting window.
Click Join with Computer Audio in the pop-up window that appears.
3. Resume audio
Sometimes there is no problem. It’s just that our microphone is disabled on Zoom, and that’s why it doesn’t work. When this happens, you will see a red line on the microphone icon in the Zoom app at the bottom. Click it to reactivate it. You can also press the space bar key to turn the sound back on.
Point: Find how to mute and unmute sound on the Zoom mobile app.
4. Change microphone
You should also try to change the microphone used in the Zoom app. To do this, before joining a meeting, do the following:
Step 1: Click the settings icon in the upper right corner of the Zoom application.
2nd step: Go to the Audio tab in the left panel. Click the drop-down list next to the microphone. Change the microphone. You can also test it using the Test Mic button. If the audio is working properly, you will see the progress bar next to the input level change.
Point: Increase the volume from the slider under Microphone.
Stage 3: Relaunch the Zoom application.
In case you are in a meeting, click on the small arrow next to the Activate / Deactivate the sound option in the lower bar of the meeting screen. Select another microphone from the list.
5. Change advanced audio settings for zoom
If the problem persists, you should take a look at the advanced audio settings offered by Zoom. Although they are designed to essentially reduce background noise and improve audio, they are sometimes also responsible for low audio or similar sound problems in Zoom. So watch them.
After that, do the following:
Step 1: Launch the Zoom application and click on the settings icon.
2nd step: Go to the Audio tab. Click on Advanced present at the bottom of the Audio tab.
Stage 3: Click on the drop-down lists available next to each option. Change from Auto to Moderate or deactivate it for each option one by one. See if the microphone works.
You can also check the box next to “Show meeting option to enable original sound from microphone”.
Go back and you’ll see a new Enable / Disable Original Sound option at the top. Click on it to change it.
6. Grant Zoom Access to Your Microphone
If the Zoom app does not have permission to use your microphone in Windows, it will not work. You must therefore verify and grant access to Windows privacy settings.
To do this, follow these steps:
Step 1: Open Settings on your Windows 10 computer. You can use the Windows keyboard shortcut + I to open the settings.
2nd step: Access Confidentiality.
Stage 3: In the left sidebar, scroll down and click Microphone.
Step 4: Activate the toggle under “Allow desktop applications to access your microphone” and “Allow Microsoft Store applications to access your microphone”. Scroll down and make sure Zoom has access to your microphone.
7. Edit entry on external hardware
Are you using an external microphone to connect to your computer? If yes, you must modify the entry. In other words, if it has several sockets to connect the input wire, remove it from the existing one and change it to a different input.
8. Solve sound problems
Microsoft offers a native method for solving problems related to audio on your computer. You should use it to resolve audio issues on the Zoom app. After that, right-click the sound icon in the taskbar and choose Troubleshoot sound problems. Follow the on-screen instructions to finalize the process.
9. Update the audio driver
Sometimes the problem comes from the audio driver itself. You can try uninstalling or updating it. For that, proceed as following:
Step 1: Right-click on the Start menu icon. Choose Device Manager.
2nd step: Expand Sound, video and game controllers. Right-click your driver and select Update Driver. Check if the problem is resolved.
If this continues, click Uninstall Driver. Restart your PC. The driver will be installed automatically with the resolution of your problem.
Point: Check-out 5 ways to reinstall the audio driver on your Windows PC.
Last resort: use phone audio
Zooming offers an interesting way to use audio from your phone instead of the computer. So, if nothing solves the microphone problem on your computer, you should use the audio from your phone. When you do, you will need to speak into your phone, that is, treat it as your microphone.
To use this function, download the Zoom application on your Android or iPhone. Log in with your account. Now on the desktop version of Zoom, click the arrow next to Mute. Select Switch to phone audio. You will receive a meeting ID and password. Use it to join the meeting on your phone.
Is Google Duo a worthy competitor to Zoom? Find out the answer in our next article where we compare the two video calling apps.
Last updated April 12, 2020