Skype is one of the best voice and video communication tools. It is available for use on smartphones and PCs. However, on any device on which you use Skype, you can sometimes experience unexpected hiccups. If you can’t use Skype on your iPhone because the app doesn’t work, then read on to find helpful solutions in this article.
If the Skype app freezes during use on your iPhone, or maybe it doesn’t load each time you launch it, try one of the 6 troubleshooting fixes listed below. You may experience this issue if you are using an old / outdated version of Skype on your iPhone. Poor network connectivity and insufficient storage space are a few other causative factors.
Now let’s see the solutions.
1. Check the network connection
How are you trying to connect to Skype? Via a Wi-Fi connection or a mobile data plan? Is your data plan still active and has not expired? Is your Wi-Fi router transmitting data correctly? You should also check if other applications on your iPhone can connect to the Internet.
If the problem is with your router, you can restart it or try to increase the strength of its network signal. You can also try other network fixes if your iPhone has an active Wi-Fi connection, but the Internet still doesn’t work.
If you’ve verified that everything is fine with your network connection, but Skype still doesn’t work, see the other non-network-based troubleshooting fixes below.
2. Restart the iPhone
Ideally, when Skype crashes (or continues to crash) on your iPhone, closing and relaunching the application comes to mind. It is also an effective solution to this problem. But if the app doesn’t open at all, you need to restart your device. Maybe Skype doesn’t work if you have a very old iPhone model that doesn’t have enough RAM to run the latest version of the app with other apps running simultaneously.
Before restarting your iPhone, you can also try to close other active applications and restart Skype.
3. Update Skype
Sometimes Skype may not work on your iPhone because there is a bug in the application that is causing it to malfunction. Interestingly, software developers monitor these issues and issue timely application updates to resolve them. If you have not progressed in the functioning of Skype on your iPhone, you must update the application to the latest version.
Launch the App Store on your phone, search for Skype and press the Update button. Alternatively, you can click the Update Skype button linked below.
If you don’t see an Update button, the latest version is installed on your device.
4. Update iOS
Installing any pending iOS updates can also help resolve any issues that are preventing the Skype app from working on your iPhone. Launch the iPhone Settings menu and go to General> Software Update. Your phone will start to check for available updates. If there are, tap “Download and install” to begin the iOS update process.
Note: Scanning and installing any pending iOS updates requires an active Internet connection. Connect to the Internet (preferably via Wi-Fi) before checking the software update on your iPhone.
5. Reinstall Skype
Old and corrupted application files and (temporary) data can also prevent the Skype application from working on your iPhone. If so, remove / uninstall the app from your device and reinstall it. This will eliminate the files causing bad behavior of the application.
Note: Deleting or uninstalling the Skype app on your iPhone will also delete all files from the app, not just old / corrupted files. This means that you will need to download the app and sign in to your Skype account again and redo any personal customizations you may have set up in the app.
To uninstall Skype from your iPhone, press and hold the app icon on the home page for about 1-2 seconds until the menu option appears. Then select Delete application to delete the application and associated data from your device.
Otherwise, launch the iPhone Settings menu and go to General> iPhone Storage> Skype and select Delete application.
6. Check Skype status
Sometimes your network, phone, or Skype app isn’t the problem. If Skype’s servers are down, you won’t be able to use the service on any of your devices. So if the Skype app on your iPhone (or some of its features) is not working, you need to check that everything is fine on the Skype side.
Launch the page on your browser and see the Skype Status section. If he doesn’t read Normal service, then Skype may be down.
Another useful tool for checking Skype status is Down Detector. Visit your browser page to check the status of Skype services.
If Skype’s services are down or unavailable, you will have to wait for Microsoft / Skype to correct the problem on their side.
Skype and FaceTime are great video calling apps to use. Read the comparison below to find the best choice for you.