5 best fixes for Android don’t make or receive calls

Unable to get in touch with your friends and family because your Android smartphone will not make or receive phone calls? This can be very difficult at times like today when it is important to be in contact with people. We will explain some likely reasons why this is happening and solutions to fix it. Of course, we know the fragmentation of Android models, and our solutions cover a wider range of models, if not all.


5 best fixes for Android don't make or receive calls

The first culprit for this problem is network coverage. Check the cellular network bar on your smartphone to see the signal strength in your location. If the network reception is weak / weak, try moving to another location for better network reception. You should also check that the “Do not disturb” option is not activated on your smartphone, as this could block / cut incoming calls.

Also, if you cannot receive phone calls from a particular contact, check that you have not blocked the phone number. Conversely, if you cannot call a particular number, check that the person has not blocked you; call the person with another number, maybe. The problem could also be caused by a basic problem that a simple restart of the device could solve. So restart your phone and see if things get back to normal.

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5 best fixes for Android don't make or receive calls

Malware can also be responsible for this problem. If you’ve noticed that you can’t make or receive calls after installing an app, uninstall the app and see if everything returns to normal. If your Android smartphone still cannot make or receive calls after performing all of the above operations, proceed to the methods in the next section.

1. Deactivate airplane mode

Make sure airplane mode is turned off on your device. If it’s turned off but your Android phone still can’t make or receive calls, try turning on airplane mode and turning it off after a few seconds.

Turn off airplane mode in the Android Quick Settings drawer or go to Settings> Network & Internet> Airplane mode.

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5 best fixes for Android don't make or receive calls
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5 best fixes for Android don't make or receive calls

If your Android smartphone is still unable to call after turning airplane mode on and off, try the next solution.

2. Check the SIM card

Your Android device may not be able to make or receive calls if the SIM card (s) it contains are inserted incorrectly. You can choose to physically eject your SIM cards and check that they are correctly placed in the SIM port / tray, as indicated by the manufacturer. You can remove the SIM card, reinsert it and check if you can now make phone calls.

3. Reactivate SIM cards

Instead of ejecting your SIM cards, you can deactivate and reactivate your SIM card. This could help resolve any conflict between the phone card and the SIM card that prevents you from making or receiving phone calls. Follow the steps below to deactivate a SIM card on your Android device.

Step 1: Launch the Android Settings menu and select “Network and Internet”.

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5 best fixes for Android don't make or receive calls

2nd step: Tap SIM cards.

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5 best fixes for Android don't make or receive calls

Step 3: Now tap on the affected SIM card which will not make or receive phone calls.

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5 best fixes for Android don't make or receive calls

Step 4: Activate the On button to deactivate the SIM card and press OK when prompted.

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5 best fixes for Android don't make or receive calls
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5 best fixes for Android don't make or receive calls

This will disable the SIM card and you should get a prompt when the process is complete. Press OK to continue.

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5 best fixes for Android don't make or receive calls

Note: You can deactivate a SIM card only if you have several SIM cards in your phone. You will get an error message saying “Error: Unable to deactivate all SIM cards” when you try to deactivate only one SIM card in your phone.

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5 best fixes for Android don't make or receive calls

Step 5: On the same SIM configuration page, switch to the SIM card to reactivate it.

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5 best fixes for Android don't make or receive calls
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5 best fixes for Android don't make or receive calls

You should get a prompt at the end of the process. Press OK to continue. Now try to make a call and check that the solution has solved your problem.

4. Clear data from the dialer cache

Clearing cache data from your dialer app could also help your phone make and receive calls.

Step 1: Launch the Settings menu and select “Applications and notifications”.

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5 best fixes for Android don't make or receive calls

2nd step: Tap “View all apps”.

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5 best fixes for Android don't make or receive calls

Step 3: Scroll through the list of applications and select Phone.

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5 best fixes for Android don't make or receive calls

Step 4: Select “Storage and cache”.

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5 best fixes for Android don't make or receive calls

Step 5: Tap the Clear Cache icon.

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5 best fixes for Android don't make or receive calls

Now launch the dialer and check if you can now make (and receive) calls.

Note: Deleting cache data from the Phone app will not delete your call history or contacts, so you have nothing to worry about.

5. Contact the network operator

If your phone can make and call with another SIM card, you must contact your network operator – with another number or via social networks – to confirm that the relevant SIM card is active and that it has not been blocked. If the SIM card is active, you may receive useful information to resolve the problem with your SIM card.

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If all of the above solutions fail to resolve the issue, you should reset your phone to the factory default settings. And if that also fails, the problem is certainly related to the hardware. The problem may be due to a defective antenna or a damaged SIM port. Who knows? Visit an authorized smartphone repair center to have your device checked for possible material damage.

Then:

Do you often miss important phone calls? Read the linked article below to learn some helpful tips that will ensure you never miss a phone call on your Android smartphone.

Last updated Jul 16, 2020

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