4 best fixes for the gray Windows 10 mobile hotspot

The Mobile Hotspot functionality was introduced by Microsoft in 2016 when the Windows 10 Anniversary Update (build 1607) was released. Mobile Hotspot allows you to share the Internet from your PC (wired or wireless) with other Wi-Fi compatible devices. In this guide, we list four solutions to a common problem that makes the functionality unusable for some Windows 10 users.


4 best fixes for the gray Windows 10 mobile hotspot

If you cannot share the Internet from your computer because the Portable Access Point option is grayed out (whether in the Action Center, the taskbar network settings menu, or the Windows Settings menu), the solutions listed in this guide will help you resolve the issues. . Check them.

Quick fact: The Windows 10 Mobile hotspot feature allows you to share the Internet from your PC with up to eight (8) devices simultaneously.

1. Check the Internet connection

The Windows 10 Mobile hotspot function is designed to work only when your computer can access the Internet via the network (wired or wireless) to which you connect it. If the network to which your PC is connected has a “No Internet, secure” label, the mobile access point will be grayed out.

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4 best fixes for the gray Windows 10 mobile hotspot

In this case, you need to check and troubleshoot your router, if your device is connected to a wireless network. You can move your PC closer to the router or vice versa, i.e. move the router to your PC. Restarting your router may also help. And if nothing changes, you should contact your ISP to check if there is a network downtime.

Other network issues (such as an unidentified network error) can also prevent the mobile hotspot from working on your Windows 10 computer.

2. Deactivate airplane mode

Turning on Airplane mode on your Windows 10 computer suspends all wireless connections (Wi-Fi, Bluetooth, mobile data) to the device. Therefore, it will also render the mobile hotspot functionality unusable.

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4 best fixes for the gray Windows 10 mobile hotspot

Therefore, if the mobile hotspot is grayed out on your Windows 10 PC or laptop, check if the airplane mode is disabled.

There are several ways to turn off airplane mode on Windows 10. Let’s see them.

From the taskbar

Step 1: Tap the airplane icon in the lower left corner of the taskbar.

Correction of the gray Windows 10 mobile access point

4 best fixes for the gray Windows 10 mobile hotspot

2nd step: Tap the airplane icon with a blue background to deactivate airplane mode.

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4 best fixes for the gray Windows 10 mobile hotspot

From the action center

You can also turn off Airplane mode from the Windows Action Center.

Step 1: Tap the note icon in the lower left corner of the screen.

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4 best fixes for the gray Windows 10 mobile hotspot

This will open the Windows Action Center. Now proceed to deactivate airplane mode.

2nd step: If the airplane icon is on a blue background, this means that airplane mode is activated. Tap the icon to turn off airplane mode.

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4 best fixes for the gray Windows 10 mobile hotspot

From the Settings menu

It’s a long hack, but it’s also a way to turn off airplane mode on your Windows computer.

Step 1: Launch the Windows Settings menu and select “Network and Internet”.

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4 best fixes for the gray Windows 10 mobile hotspot

2nd step: Then tap Airplane mode in the left menu.

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4 best fixes for the gray Windows 10 mobile hotspot

Step 3: Finally, deactivate the switch on the right under the Airplane mode option.

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4 best fixes for the gray Windows 10 mobile hotspot

Now connect your computer to a wired or wireless network and check if the mobile hotspot is still grayed out.

3. Reset network settings

It could also help resolve any network-related issues that gray out the mobile hotspot on your computer. Resetting network settings will hinder any previous configurations you made to your computer’s Bluetooth, Wi-Fi, VPN, and Ethernet connections. We have a detailed guide that explains what happens when you reset Windows 10 network settings and how to do it. You should take a look at it.

If you don’t have time to read the guide, follow the steps below to reset the network settings in Windows 10.

Step 1: Launch the Windows Settings menu and select “Network and Internet”.

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4 best fixes for the gray Windows 10 mobile hotspot

2nd step: Scroll to the end of the Status menu and select Reset Network.

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4 best fixes for the gray Windows 10 mobile hotspot

Step 3: Press the Reset Now button to continue.

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4 best fixes for the gray Windows 10 mobile hotspot

Note: As the image above shows, your PC will be restarted – maybe more than once. In addition, your network cards will be removed but reinstalled. So you have nothing to fear.

4. (Re) start Windows Mobile Hotspot service

In rare cases where the mobile access point remains grayed out despite the application of the above patches, you must try to (re) start the “Windows Mobile Hotspot service” via the Microsoft management console. Here’s how.

Step 1: Launch the Windows Run area using the keyboard shortcut “Windows key + R”.

2nd step: Then enter services.msc in the Open dialog box and press Enter on your keyboard or press OK.

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4 best fixes for the gray Windows 10 mobile hotspot

This will launch the Microsoft management console.

Step 3: Scroll through the list of services in the windows and search for “Windows Mobile Hotspot Service”. Right click on it and select Start.

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4 best fixes for the gray Windows 10 mobile hotspot

If you don’t see the Start option, you can tap Restart.

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4 best fixes for the gray Windows 10 mobile hotspot

You will get a prompt informing you that Windows is trying to start the “Windows Mobile Hotspot Service” on your computer.

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4 best fixes for the gray Windows 10 mobile hotspot

After that, check if the mobile hotspot is now available on your computer.

Then:

Is your computer losing internet connection after waking up from sleep in Windows 10? Read the linked article below to find out how to fix the problem of Wi-Fi not connecting after sleep or hibernation.

Last updated Jul 18, 2020

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